This Side of the Pond

Notes from an Uprooted Englishwoman

 

April 8, 2021



I’ve always said that America has a service industry beyond compare. In fact, during all the time I have lived on this continent, I cannot remember a single experience that I would describe as less than stellar.

Perhaps this is because you guys are kinder and more pleasant than the rest of us, or perhaps it’s because those of you who deal with the public all day place higher expectations on yourselves. Maybe it’s something to do with the tipping culture, or it could be because, at least in Britain, our service industry workers just aren’t getting the practice they need.

In Britain,...



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